Golden Tounge produces premium artisanal food products — condiments, spice blends, and specialty sauces. The kind of product people discover once, love, and want to reorder. The challenge with food D2C is that the first purchase is expensive (high CAC, perishable shipping costs), but the second and third purchases are almost pure profit. The entire business model depends on getting the first purchase right and making reordering effortless. That was the brief.
Golden Tounge was selling through Instagram DMs and WhatsApp. No Shopify, no checkout, no automated fulfilment. Every order was a manual conversation. They were leaving money on the table every day without a proper storefront.
Perishables require clear delivery date selection, shipping temperature context, and expectations about freshness. A generic Shopify checkout does not communicate any of this — leading to orders placed without understanding the product's requirements.
The brand's economics only work if customers reorder. There was no subscription option, no reorder reminder, no loyalty incentive. Every customer who bought once was treated the same as a first-time visitor.
Artisanal food sells on story — the process, the sourcing, the maker. Selling on Instagram DMs communicated none of this. The storefront needed to make the brand feel premium and trustworthy before asking for a first purchase.
Designed a store architecture suited to food D2C — story-first homepage, product pages with ingredient sourcing, process photography, and taste profile descriptions. Warm, premium visual design that makes food feel worth buying online.
Built a custom delivery date picker integrated into Shopify checkout. Customers select their preferred delivery date during purchase. Backend automation batches fulfilment by date. No perishables sent without a confirmed date.
Integrated Recharge Subscriptions — customers can subscribe to their favourite products at 10% off. Subscribe-and-save option displayed prominently on every product page. 38% of all orders are now subscriptions, generating predictable recurring revenue.
Built a Klaviyo retention architecture: post-purchase recipe suggestion sequence (uses the product in new ways, drives perceived value), reorder reminder at 80% of product lifespan, loyalty milestone emails (5th order, 10th order).
Built a custom gift bundle builder — customers create their own gift sets from the product range. Launched for Diwali, generated 28% of monthly revenue in one week. Now a permanent feature for gifting occasions.
Set up a review collection flow that asks specifically for recipe ideas and serving suggestions, not just ratings. Product pages now feature customer recipes alongside standard reviews — converting browsers into buyers with social proof.
The sequence of work, week by week.
We only publish case studies where we can show real, verifiable metrics tied to Shopify data — but every brand's starting point is different. Golden Tounge's results reflect what was possible given their specific gaps; your results will depend on where your store, tracking, and funnel currently stand.
Timelines vary by scope, but most engagements follow the same pattern: a diagnostic phase in week one, then delivery in two-week sprints. See the sequence above for how this specific engagement was paced.
We won't promise a specific number without seeing your data first. What we can promise: a diagnostic that tells you honestly whether the same class of fix applies to your store.
The underlying levers — tracking accuracy, checkout friction, funnel structure — are largely industry-agnostic. See our industry pages for category-specific context.
Tell us about your store — we'll tell you exactly where the revenue opportunity is and what it would take to capture it.
