
Premium Rugs & Textiles · India / UK
Every agency case study is written by the party with the most to gain from a generous reading — ours included. These are the five things worth checking before you believe any number on this page, or on anyone else's.
A lift from 0.4% to 0.8% and a lift from 3% to 6% are both "double" and mean entirely different things. A percentage without its starting point is decoration.
Checkout conversion is not site-wide conversion. Platform-reported ROAS is not revenue in Shopify. The definition changes the size of the claim.
Long enough to survive a seasonal peak or a single viral week. A fortnight of good numbers is weather, not climate.
New creative, a product launch, a price change, a funding round. An honest case study names the confounders instead of hoping you assume there were none.
Does the described change have a credible path to the described outcome, and is the effect size proportionate? Component-level work attributes cleanly. Full rebuilds do not.
Catalogue re-architecture, app removal, documentation, and sync fixes rarely produce a headline percentage — and they are often what decides whether the store is healthy in three years.
These are not equally easy to attribute. Match the engagement type to the decision you are actually making — a rebuild study proves delivery capability, a single-component study proves cause and effect.
Zero-to-live and ground-up rebuilds — theme architecture, catalogue modelling, checkout, tracking, and launch. The clearest before/after, but also the hardest to attribute cleanly, because everything changed at once.
Building the specific pieces a stock theme cannot handle — size and fit systems, material and dimension modules, configurators — on a store that otherwise stays put. The cleanest attribution of any engagement type, because one thing changed.
Catalogue automation, feed engineering, GraphQL and API work, ERP and ops integration. Measured in hours removed and error rates, not conversion rate — a different kind of result claim, and a more durable one.
Separate storefronts per market, multi-domain and multi-currency setups — where each market is deliberately run on its own terms rather than compromised into a single shared store.
Maintenance, CRO, and SEO run continuously rather than as a project. Results compound slowly and are the hardest to present as a headline number, which is exactly why they are worth reading closely.
Five things: the metric and how it was measured, the baseline it moved from, the time window, what specifically changed, and what else was happening at the same time. "+41% mobile conversion" is only meaningful alongside the starting rate, the period compared, and the fact that a set of custom components shipped in between. A number with none of that attached is decoration, and you should read it as decoration.
Because for some engagements revenue is the wrong measure or an unattributable one. Removing 22 hours a week of manual catalogue work has a real and checkable value; converting it into an invented revenue figure would be a guess dressed as data. Where the honest headline is time saved, error rate, or launch speed, that is what we publish, rather than reverse-engineering a revenue claim.
Five broad types: full store builds, custom component work on an existing store, engineering and operations automation, multi-store and international infrastructure, and ongoing retainers covering maintenance, CRO, and SEO. They are not equally easy to prove — a single-component change attributes cleanly, a full rebuild does not, because everything moved at once. The case studies say which is which.
You often cannot know it with certainty, and any agency claiming otherwise is overstating. What you can check is whether the mechanism is plausible and specific: does the described change logically produce the described metric, was the measurement window long enough to survive seasonality, and does the agency name the other factors at play? Ask directly what else changed in that period. An honest answer usually exists and is usually mentioned.
Partially, and the transferable part is the mechanism rather than the number. If a fit-and-sizing system lifted mobile conversion for a fashion brand, the reusable insight is that fit uncertainty was suppressing conversion — not that you should expect the same percentage. Your baseline, traffic mix, price point, and category all change the size of the effect. Treat published percentages as evidence a lever exists, not as a forecast.
Technical and tracking fixes surface within weeks because they are usually correcting something that was measurably broken. CRO and retention improvements compound over two to three months, since you need enough sessions and orders for a change to be readable. Store builds and migrations are judged on the quarter after launch, not the launch week. Anyone promising a specific percentage on a specific date is guessing.
Yes. We would rather you talk to someone we have worked with than take a case study at face value — the useful questions are about how we behaved when something went wrong, not whether the launch went well. Tell us which engagement type is closest to yours and we will connect you with the most relevant client.
Every engagement above draws on one or more of six pillars. Most start with an audit and end up spanning three.
The capability behind the store builds and rebuilds on this page.
Custom components, GraphQL and API work, Plus, Markets, and migrations.
The catalogue and ops automation behind the hours-saved results.
Paid, SEO, retention, and CRO — where the ROAS and conversion numbers come from.
The ongoing maintenance work behind the long-running engagements.
Audits and roadmaps — usually where an engagement starts.
Looking for work in your category? Browse by industry. Moving onto Shopify from another platform? See migrations.
This page is a case-study index, so it is worth being explicit about what a case study can and cannot tell you. It can show whether an agency has shipped work at your scale, in your kind of problem, and whether they describe that work in operational detail or in adjectives. It cannot, on its own, prove that they caused the outcome — attribution in ecommerce is genuinely hard, and any agency claiming a clean causal split on a full rebuild is inventing one.
What follows is the framework we would use if we were on your side of the table: what makes a result claim checkable, where attribution breaks down, which engagement types prove what, and the questions worth asking us about anything published here.
Tell us about your store, tracking, and funnel — we'll come back with a clear, honest take.